Policy for Refund and Return

 

1. Refund Options: 

   - Full Refund: Available for products that are unopened, unused, and returned within 7 days of purchase. 

   - Partial Refund: If the product is used or damaged but the issue lies with the quality or packaging on delivery, we may offer a partial refund after review. 

 

2.Replacement Options: 

   Defective Product Replacement: Products that are defective, damaged during shipping, or not as described can be replaced free of charge within 15 days. 

   Exchange for a Different Product: Customers can exchange an unopened product for another of equal value within 7 days. 

 

3.Store Credit: 

   - If the customer prefers, a store credit of equal value can be issued for future purchases instead of a refund. 

 

Return Policy

 

1. Eligibility for Returns: 

   - Products must be returned within 15 days of delivery. 

   - Items must be in their original condition, including packaging, seals, and tags (if applicable). 

   - A valid proof of purchase (receipt or order number) is required. 

 

2. Non-Returnable Items: 

   - Products that have been used extensively, mishandled, or tampered with. 

   - Items purchased on clearance or marked as “final sale.” 

 

3. Process for Returns: 

   -Step 1: Contact our customer support team at whatsapp within the return window. 

   Step 2: Provide order details, proof of purchase, and reason for the return. 

   Step 3: Upon approval, ship the product back to us using a trackable courier service (shipping costs are borne by the customer unless the return is due to our error). 

 

Important Notes:

 

Refund Timeline: Refunds are processed within 7-10 business days after the returned product has been received and inspected. 

-Shipping Charges: Original shipping charges are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective product). 

-Contact Information: For queries, email us at yourlasthope804@gmail.com or call us at +447751611135. 

 

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